Are You Building Value Into Everything?
By Frank Candy
Last year one of my favorite clients invited me to participate in charity a golf tournament at Walt Disney World. The main purpose was to raise money for a worthy cause and have fun.
It was at one of the best event experiences in my life! All the Walt Disney World Golf Courses are managed by Arnold Palmer Golf Management and they do a spectacular job of inspiring everyone to say WOW! It?s the little details that make the difference, and Arnold Palmer Golf Management takes care of the details with a big Disney smile.
This event created memories and stories that will last for a lifetime. They looked for ways to build value into everything. Each transaction, every challenge the golfers had were handled very fast and professionally.
Here are a few examples: The cast members working in the club rental department went way beyond any other club to offer the right kind of clubs to each person renting clubs. They had a large selection of short and long clubs, steel and graphite shafts, and small, medium and large grips. They double checked everything, fresh ice in each cooler, each cart was checked and double checked for gear and full power charges.
Anyone can operate like this, having a plan, following the plan, and always looking for ways to improve it, is the fomula for success.
So take a lesson from Arnold Palmer and Walt Disney, they works diligently to create great club and golf experiences for every member, and every guest, every day.
As always, I truly wish you well.
Frank Candy
Best Selling Author, Gold Medal Winner, Speaker and Trainer